Contact Support
Need help with ScatTrack? We're here to assist you with any questions or issues you may have.
Email: reliqueapp@gmail.com
Response Time: We typically respond within 24-48 hours
Frequently Asked Questions
Getting Started
Q: How do I identify animal scat with ScatTrack?
A: Simply take a photo of the scat sample using your device's camera, and our AI will analyze it to provide you with the most likely animal species and detailed information.
Q: Is this app a substitute for professional wildlife research?
A: No, ScatTrack is a tool for educational and recreational wildlife identification. For professional research or conservation work, please consult with wildlife experts.
Q: What types of animals can ScatTrack identify?
A: ScatTrack uses AI to analyze scat samples and can identify a wide range of wildlife species. The AI model has been trained on various animal scat types and provides identification results based on image analysis.
Subscription & Billing
Q: How do I subscribe to premium features?
A: Tap the subscription button in the app, choose your preferred plan (monthly or annual), and complete the purchase through the App Store.
Q: How do I cancel my subscription?
A: You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > ScatTrack.
Q: Will I be charged immediately?
A: Yes, subscriptions are charged immediately upon purchase through the App Store.
Q: Can I get a refund?
A: Refunds are handled by Apple. You can request a refund through the App Store or by contacting Apple Support directly.
Technical Issues
Q: Why isn't the AI identifying the scat correctly?
A: Ensure you have good lighting and a clear photo of the scat sample. The AI works best with well-lit, focused images taken from multiple angles if possible.
Q: The app is crashing or running slowly
A: Try force-closing the app and reopening it. If the problem persists, restart your device or reinstall the app.
Q: Why isn't the AI identification working?
A: Ensure you have a stable internet connection as the AI model requires cloud processing to analyze your images. Also make sure your photos are clear and well-lit for best results.
Account & Data
Q: Is my wildlife data safe?
A: Yes, your identification data is stored locally on your device. We take privacy seriously and follow strict data protection practices. See our Privacy Policy for details.
Q: Can I export my identification history?
A: Yes, you can generate and share identification reports directly from the app via email or messages.
Troubleshooting Guide
Identification Tips
- Take photos in good lighting conditions
- Include a size reference (like a coin or ruler) when possible
- Capture multiple angles of the scat sample
- Ensure the photo is in focus and clear
- Consider the habitat and location where you found the scat
- Use the app's educational content to learn more about wildlife
App Performance
- Close other apps running in the background
- Ensure you have a stable internet connection for AI image analysis
- Update to the latest version of ScatTrack
- Restart your device if the app becomes unresponsive
- Free up storage space on your device
Subscription Issues
- Check your internet connection
- Verify your Apple ID payment method is valid
- Restart the app after purchasing a subscription
- If features aren't unlocking, tap "Restore Purchases" in the app
Feature Requests & Feedback
We love hearing from our users! If you have suggestions for new features or improvements, please email us at reliqueapp@gmail.com. Your feedback helps us make ScatTrack better for everyone.
Privacy & Security
Your privacy is important to us. All identification data is stored locally on your device. We don't share your personal information with third parties except as outlined in our Privacy Policy. For detailed information about data handling, please review our Privacy Policy.
App Store Reviews
Enjoying ScatTrack? We'd appreciate it if you could leave a review on the App Store. Your feedback helps others discover our app and helps us continue improving the service.
System Requirements
- iOS 13.0 or later
- iPhone or iPad with Retina display
- Internet connection for AI image analysis
- Sufficient storage space for app and photo storage
Still Need Help?
If you can't find the answer to your question here, don't hesitate to contact our support team at reliqueapp@gmail.com. Please include:
- Your device model and iOS version
- App version number
- Detailed description of the issue
- Screenshots if applicable
We're committed to providing excellent support and will get back to you as soon as possible.